Firkins

Terry Firkins: Leading with Heart: The Art of Building a Culture

Inspiration
August 11, 2025•1 min read

In this episode, we hear from Terry, who began her dental career at 40 with no formal training and rose to manage two practices and consult in the field.

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Her journey from assistant to “work mother” is filled with lessons on leadership, empathy, and professionalism. Terry shares how personal changes sparked her independence, and how treating the practice like her own business set her apart. She reflects on key lessons she taught, including how to communicate with care, present treatment plans confidently, and build lasting patient relationships.

Now retired and splitting time between Florida and New York, Terry looks back on a career rooted in service, mentorship, and trust with plenty of stories, wisdom, and humor along the way.

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Kelly Bohm is the Co-Founder and Director of Sales, Teams & Marketing at DRIVEN Relationships Kelly Bohm, originally from Indiana, has been thriving in marketing roles since 2003. After graduating from Palm Beach Atlantic University, she began her marketing career at a high-end dental office in Syracuse, NY. Since then, Kelly has worked with a variety of organizations including non-profits, large and small businesses, and school groups. Her extensive experience has allowed her to excel in raising funds, building meaningful relationships, and leading successful teams. As the Co-Founder and Director of Sales, Teams & Marketing at DRIVEN Relationships, Kelly is passionate about helping clients build strong, lasting connections. She approaches her work with empathy, strategy, and a commitment to making others feel valued. Kelly is happily married and has three incredible kids. She lives by Maya Angelou's timeless words: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Kelly Bohm

Kelly Bohm is the Co-Founder and Director of Sales, Teams & Marketing at DRIVEN Relationships Kelly Bohm, originally from Indiana, has been thriving in marketing roles since 2003. After graduating from Palm Beach Atlantic University, she began her marketing career at a high-end dental office in Syracuse, NY. Since then, Kelly has worked with a variety of organizations including non-profits, large and small businesses, and school groups. Her extensive experience has allowed her to excel in raising funds, building meaningful relationships, and leading successful teams. As the Co-Founder and Director of Sales, Teams & Marketing at DRIVEN Relationships, Kelly is passionate about helping clients build strong, lasting connections. She approaches her work with empathy, strategy, and a commitment to making others feel valued. Kelly is happily married and has three incredible kids. She lives by Maya Angelou's timeless words: "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

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